A brand is not the logo. It is whether a new customer understands you, can reach you easily and trusts what they find. Answer each question honestly—“partly” counts as no.
The five universal checks
- A new visitor can tell within five seconds what you offer and who it is for.
- Your name, contact details, hours and services match on your website, Google profile and social pages.
- Every enquiry—call, WhatsApp or form—has a named owner and gets a reply the same working day.
- You know how many enquiries became customers last month.
- You ask every customer for honest feedback the same way and reply to reviews.
Three checks specific to retail & commerce
- Stock, prices and store timings match on Google, marketplaces and your website.
- Returns, exchanges and delivery times are clear before purchase.
- You have a permission-based way to bring past customers back.
What to fix first
- Mostly “no” on the first two: start with brand clarity. Give products a clear category and buying-guide structure.
- “No” on enquiries and follow-up: fix the customer journey. Establish an approved offer and information workflow.
- “No” on feedback and trust: start with information accuracy and a response process. Build relevant, permission-based communication.
Take the interactive version to get a score out of 100 and your weakest area. The score is calculated in your browser. A follow-up enquiry is separate and is sent only if you choose to submit it.
Next step
Want this checked for your local retailer?
Promote what your stores can actually sell—and build a reason to return. Start with diagnose the problem from ₹25,000, or take the free two-minute brand check.